Demo call — scripted trigger

Place an outbound ElevenLabs call to a phone, watch the transcript stream in live, and review the analysis after.

Internal
What a good call sounds like
The demo arc: Tessa identifies herself as a digital checkup, probes the knee with a worse-than-yesterday follow-up, asks sleep by clock-time (not hours), reminds about meds without giving advice, and surfaces an upcoming visit as a calendar nudge. The real call will riff on this — these are not fixed lines.
Tessa

Hi Margo, this is Tessa, with your daily digital checkup. How're you sitting today?

Opens by naming herself + the product + the purpose — so it's clear from word one this is a digital check-in, not a human.

Margo

Oh, hello love. I'm sitting pretty well, thanks for checking in.

Tessa

Lovely. How's that knee this morning?

Pulls one item from recent_symptoms — feels like the AI knows her.

Margo

Oh, it's still tight, actually. Bit of a pain.

Tessa

Mm — is it any better, or a bit worse than yesterday?

The 'show worsening' beat — always probes for trajectory, not just current state. This is what makes downstream alerts meaningful.

Margo

Worse. Definitely tighter than yesterday.

Tessa

Right, I'll make a note of that for the team.

Says what she CAN do (log a note) — never promises a nurse visit. Critical for the wellness-not-medical-device positioning.

Tessa

How did you sleep last night?

Soft sleep opener — natural conversational way in.

Margo

Pretty well, actually. Up a couple of times but back off easy enough.

Tessa

Mm, good one. Do you remember roughly what time you went to bed, and when you got up this morning?

Then anchors in clock-time — older folks answer better in times than in hours. sleep_hours is derived from bed_time + wake_time.

Margo

I think I was off about ten, and I was up just before seven.

Tessa

Have you taken your lisinopril this morning?

Names the FIRST medication explicitly — picks a morning-appropriate one from {{medications}}.

Margo

Yeah, took it with breakfast.

Tessa

Lovely. And have you had your vitamin D yet?

Asks about the SECOND medication by name, one at a time. Each answer is logged into medications_taken_status.

Margo

Not yet, I'll grab it after this.

Tessa

All good — just remember to take that when you're ready.

Soft nudge for the missed one. NOT advice on dose or timing.

Tessa

Just a reminder you've got Patrick bringing the great-grandkids over for lunch this Sunday.

Calendar items framed as REMINDERS, not feelings probes. Surfaces what's coming up from upcoming_events.

Margo

Oh, lovely! Sam's going to help me prune the roses.

You're playing
Margo Margaret Joan Whitlock
84 yearsHome-care client

Lives alone in her own bungalow in Lismore. On a Level 3 Home Care Package — a support worker visits twice a week for shopping and showering, and a community nurse pops in fortnightly. Margo manages everything else herself.

Retired primary-school teacher. Has been on a home-care package for three years, after Jim (her husband) passed. Sharp memory, gentle humour. Lights up about her garden and her great-grandchildren's Sunday visits.

Care notes
  • Hearing aid in right ear
  • Uses a four-wheel walker around the house
  • Mild hypertension — flag any chest discomfort
  • Has a personal-alarm pendant — sometimes forgets to wear it
  • Daughter-in-law Helen lives ten minutes away and is the emergency contact
Medications
  • Lisinopril 10mg once daily (blood pressure)
  • Atorvastatin 20mg at night (cholesterol)
  • Paracetamol 500mg as needed for joint stiffness
  • Vitamin D 1000 IU daily
Interests
  • Her rose garden — especially her David Austins
  • Her son Patrick and his three kids (Sam 12, Lily 9, Ben 6)
  • The cricket — follows the Sydney Sixers in summer
  • Lemon-curd biscuits, hot tea at 10
Coming up
  • Sunday — Patrick is bringing the great-grandkids over for lunch
  • Wednesday afternoon — hairdresser appointment, support worker driving her
  • Thursday — book-club at the library, discussing A Town Like Alice
Recent — gently check on
  • Slight stiffness in her right knee on cold mornings (last two days) — not flagged urgent
  • Mentioned a small headache after dinner two nights ago — resolved with paracetamol
Previous call — yesterday morning

Margo was bright and talkative. Slept well (~8 hours), mood 8/10. Mentioned her son Patrick is bringing the great-grandchildren Sunday. No new pain or concerns.

Trigger call
The agent will dial this number. Pick up and roleplay as Margo.

Leave blank to use the default from DEMO_TARGET_PHONE_NUMBER in .env.